General Purpose of Job This position provides support for all corporate computer assets. Installs, modifies, and makes repairs to helpdesk hardware and software systems; provides technical assistance and training to system users; and determines required software and hardware in conjunction with end users. Essential Duties and Responsibilities Maintains utmost level of confidentiality at all times. Adheres to hospital policies and procedures. Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Inspects helpdesk equipment and prepares equipment for delivery to end user. Enter all incoming calls to the ticketing system database appropriately. Be responsible for timely closure of help desk tickets. Monitor outstanding help desk tickets for escalation. Installs and maintains hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Loads specified software packages such as operating systems, word processing, or spreadsheets onto computers. Must have a working knowledge of network client setup, such as installing client software and setting up TCP/IP on client workstations. Ability to support users remotely via remote control applications, RDP, or SMS. Basic understanding of networking concepts for troubleshooting purposes. Immediately solve as many incoming calls as possible within the scope of knowledge. Perform follow-up as necessary. Route assigned help tickets to the appropriate person. Answer questions regarding system procedures, system status, system downtime and downtime. Stay informed of all changes to the systems that affect customers. Be able to ask the correct questions to discern the urgency of the problem. Follow written and/or oral instructions regarding applications to be processed by standard operating procedures and techniques, which are relatively repetitious. Be fully able to communicate information to other employees within the department or hospital and responsible for shift maintenance which will include vacuuming of computer area and all related equipment to insure proper operation as per departmental guidelines. Other duties as assigned by the Helpdesk Manager. System & Desk-side Services User account creation Password resets Print services Basic system troubleshooting Re-imaging PC’s Repairing/Replacing PC’s & Printers Email Services User accounts Password resets Email client configuration PC, Applications and Network Support Advanced troubleshooting & problem escalation Telecom Support Admin Receive requests – follow up on requests System failure communication Ensure proper documentation is completed for tickets, PC setups, and configuration changes Education and/or Experience High school diploma or general education degree (GED); and 2 years experience preferred. Preferred Certifications A+ and Microsoft Certified Professional (MCP). #J-18808-Ljbffr
...This is Urgent Hiring (Work From Home) Only Candidates from United States will be Shortlisted. No Sales Target initially Job Summary... ...- Familiarity with inside sales processes - Capability to engage in telemarketing activities Job Type: Full-time, Remote...
...Job DescriptionPosted Sunday, June 2, 2024 at 6:00 AMThe Sales/ Marketing Specialist is a key member of the Waukegan Steel (WS) pre-con/sales team and will provide marketing-related support to the execution of the commercial strategy of the Company. This highly visible...
...provided during the interview process. Employment Type: Part-time Pay Range: $14.00 per hour - $14.00 per hour Working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact. You belong...
...process best practices, proper inventory procedures, productivity and merchandising standards, product knowledge and how to leverage Kohls tools and resources All manager roles at Kohls are responsible for: Managing with integrity, honesty and fostering teamwork in an...
...U.S. Army Medicine Civilian Corps is hiring a Supervisory Physician for the Richmond Hill Medical Home near Fort Stewart, GA. The role offers a salary between $145,000 and $320,000 annually, with full benefits including job security, bonuses, and comprehensive health...