Job Description

Job Description Summary This position is primarily responsible for providing implementation, support and maintenance of the technology components that comprise our client's network and infrastructure environments. II.JobResponsibilitiesandDuties Provide product and technical support for all versions of Microsoft’s core business applications (i.e., Windows, Office), as well as virtualization environments built on Citrix, Microsoft, and VMware. Project implementation, and support services for Microsoft Server technologies (i.e., Windows Server, SQL Server, SharePoint, Exchange, Active Directory, etc.). Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products. Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner. Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction. III.Knowledge,SkillsandAbilities Minimum Qualifications Fluency in Japanese language reading, writing and conversation Good knowledge of Windows Server and Desktop Operating Systems. Ability to work remotely with limited supervision. Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand. Desirable Qualifications Experience with networking hardware, such as managed switches, routers, and firewalls. Current technical certifications, such as MCSE, CCNA, or CCA. Hands‑on technical experience and knowledge of LAN/WAN operations and protocols. Ability to multi‑task and adapt to changes quickly. A keen ability to learn quickly and find resolutions to technical issues. Analytical thinker with strong attention to detail. IV.Others Frequent travel to client site within Chicago area required with occasional overnight or extended stays depending on project requirements. Maintain valid Driver’s License, adequate automobile insurance and personal use vehicle in reliable working order. Health&Wellness Comprehensive coverage for medical, dental, and vision needs, with multiple plan options to fit your lifestyle. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available for tax‑advantaged savings. Life and Disability Insurance (short‑and long‑term) provided to help protect you and your family. Employee Assistance Program (EAP) and access to wellness resources to support your mental, emotional, and physical health. TimeOff&Work-LifeBalance Vacation & Sick Time – 16 combined days annually, plus 9 additional paid company holidays. Volunteer Time Off (VTO) – 8 hours of paid time to give back to a cause you care about. Participation in company‑wide volunteer opportunities, reflecting our values of service and impact. Financial&RetirementBenefits 401(k) with Employer Match – Calsoft matches 100% of the first 3% you contribute and 50% of the next 2%, for a total potential 4% company match. Employee Stock Ownership Plan (ESOP) – build long‑term wealth as a shareholder in the company. Pre‑tax commuter benefits and other voluntary insurance options available. Growth&Development Training programs and learning opportunities to strengthen your skills. Certification incentives – we provide reimbursement for job‑related training and offer bonuses for achieving Microsoft certifications. Career development support to help you learn, grow, and take on new challenges. OurCommitment As a BCorg, we hold ourselves accountable to high standards of social and environmental performance, transparency, and accountability. By joining Calsoft, you’ll be part of a mission‑driven team where your work makes a difference – and where your wellbeing is a priority. SalaryRange$50,000-$75,000 #J-18808-Ljbffr

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