Junior Network Engineer Job at Prodapt, Richardson, TX

empsL1A0M2h3NHhKUVlIQkd4SFlVRVp4cWc9PQ==
  • Prodapt
  • Richardson, TX

Job Description

We are seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base utilizing SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers, offering an excellent opportunity to gain hands-on experience with cutting-edge networking technology. Responsibilities Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed. Assist in the hands-on configuration and deployment of network devices via CLI, ensuring hardware is optimized for performance and security compliance. Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure. Contribute to technical documentation, troubleshooting guides, and knowledge base articles. Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation. Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision. Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs. Requirements Associate or Bachelors degree in Computer Science, engineering or a related field, or equivalent practical experience. Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to advanced technologies like VoIP and SD-WAN. Basic problem-solving ability and strong analytical mindset. Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders. 1+ years of experience in technical support (Helpdesk or NOC) or relevant network internships is a significant advantage. CCNA certification (or equivalent) is highly desirable. #J-18808-Ljbffr

Job Tags

Internship, Night shift

Similar Jobs

Homeland Language Services

American Sign Language Interpreters Job at Homeland Language Services

 ...We are hiring AMERICAN SIGN LANGUAGE (ASL) INTERPRETERS!We are looking for experienced medical interpreters who want to join an international company and be a great help to the community.Do you have one year of experience working as an ASL Interpreter? Do you enjoy what... 

Boyer & Ritter

2027 Spring or Summer Internship Opportunity Job at Boyer & Ritter

 ...given a wide variety of diversified accounting and/or tax assignments under the supervision of different professionals during the internship timeframe and specific tasks provided are based on business needs available at that time. The Intern supports the Firms goals... 

Koy Grill LLC

Professional DJ Job at Koy Grill LLC

 ...Job Description Job Description Benefits: Free food & snacks Opportunity for advancement We're Hiring: Professional DJ Ky Grill is looking for an experienced, energetic DJ to create an unforgettable atmosphere for our guests! Responsibilities: .... 

AMN Healthcare

Anesthesiologist Job at AMN Healthcare

 ...Job Description & Requirements Anesthesiologist StartDate: ASAP Pay Rate: $442784.00 - $478745.00 Step into a pivotal role at a reputable institution and elevate patient care at a Level 3 Trauma Center. The University of New Mexico (UNM) seeks a Clinical... 

U.S. Army 6th Medical Recruiting Battalion

INTERNAL MEDICINE PHYSICIAN Job at U.S. Army 6th Medical Recruiting Battalion

 ...difference in the lives of our Soldiers and the country at large while gaining access to invaluable opportunities, like supporting humanitarian missions, leadership training and a competitive benefit package. If you choose to serve in the Army Reserve, you can continue to...