Job Description

About the Role Dynamic leader ready to shape the customer service experience in a fast-paced support environment? Conduent is expanding its Support Team, and we’re looking for a Contact Center Supervisor to lead and inspire a team of customer service professionals. If you have a passion for driving operational excellence and want to be part of a dynamic work environment, we want to hear from you! Responsibilities Lead and motivate a team of customer service representatives to achieve performance targets and deliver outstanding service. Drive efficiency in call center operations, implement process improvements, and ensure adherence to service level agreements. Implement and oversee quality assurance programs to maintain service standards and ensure customer satisfaction. Provide ongoing coaching and training to team members, identifying areas for improvement and supporting professional development. Utilize call center metrics to monitor individual and team performance, providing feedback and implementing corrective actions as needed. Handle escalated customer issues, ensuring timely and effective resolution while maintaining a positive customer experience. Foster open communication within the team, promoting a collaborative and positive work environment. Requirements Minimum of 3 years in a supervisory or QA role within a call center environment. Demonstrated commitment to delivering exceptional customer service. Proven ability to lead and motivate a team, with strong coaching, decision‑making, and problem‑solving skills. Comfortable working in a fast‑paced environment, with the ability to adapt to changes and implement innovative solutions. Excellent communication and interpersonal skills. Basic understanding of telecommunications products and services is a plus. Flexible Working Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. Retirement Savings: We will support you as you save for your future. Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Paid Training: Earn while you learn and continue to grow with access to award‑winning learning platforms throughout your Conduent career. Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. Great Work Environment: We are proud of our award‑winning culture and the recognition we’ve received for our diversity efforts. Pay Transparency Pay Transparency Laws in some locations require disclosure of compensation‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated hourly rate for this role is $18‑$19. #J-18808-Ljbffr

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