Job Description
JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property
departments and customer to ensure consistent, high level service throughout the
pre-event, event and post-event phases of property events. This position
primarily handles complex events. Ensures a seamless turnover from sales to
service back to sales. Recognizes opportunities to maximize revenue by
up-selling and offering enhancements to create outstanding events. Supports and
acts on behalf of the Director of Event Management or Director of Event Planning
and Operations in his/her absence. Serves as the event planner’s primary contact
(following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management or
related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; no work
experience required.
CORE WORK ACTIVITIES
Executing Event Operations
• Solve problems and/or suggest alternatives to previous arrangements if
necessary.
- Leads pre-event and post-event meetings for assigned groups.
- Identifies operational challenges associated with his/her group and works with
the property staff and customer to solve these challenges and/or develop
alternative solutions.
- Manages customer budgets to maximize revenue and meet customer needs.
- Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group
needs and feedback.
- Manages group room blocks and meeting space for assigned groups.
- Adheres to all standards, policies, and procedures.
- Celebrates successes and publicly recognizes the contributions of team
members.
Executing the Sales and Marketing Strategy
- Up-sells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process
when necessary.
• Acts as liaison between field sales person and customer throughout the event
process (pre-event, event, post-event).
Managing Profitability
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual)
for his/her groups.
• Reviews billing and payments with clients.
Providing Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service
levels.
- Handles guest problems and complaints.
- Makes presence known to customer at all times during entire event process.
- Follows up with customer post-event.
- Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Reviews comment cards and guest satisfaction results with associates.
- Coordinates and communicates verbally and in writing with customer (internal
and external) regarding event details.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of
the neighborhoods they are visiting. Our guests come to discover and uncover the
unexpected, to dive into a new culture, or simply to make the most of a free
evening. They see business travel as an adventure because they see all travel as
an adventure. Where others may settle for the usual, our guests see a chance to
bring home a great story. And so do we. We’re looking for fellow spontaneous
explorers to join our team to bring the spirit of the neighborhood to our
guests. If this sounds like you, we invite you to discover career opportunities
with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of
brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team, and become the best
version of you.
Job Tags
Full time, Afternoon shift