Job Description

Role Description

NewRocket is looking for a Senior Project Manager to lead complex ServiceNow implementation projects across a variety of product areas, and within multiple notable industry verticals (Telecommunications, Financial Services, Healthcare, and more). In this client-facing role, you will manage all aspects of project delivery — from planning and execution to change adoption, ensuring exceptional outcomes and customer satisfaction. This position blends traditional project management responsibilities with a strong focus on driving user adoption through effective change management strategies.

Your Impact

• Lead complex ServiceNow projects across ITSM, CSM, FSM, HRSM, and more product areas.
• Manage project execution, timelines, budgets, scope, and stakeholder communication.
• Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management.
• Facilitate workshops, meetings, and status reviews with internal and client teams.
• Prepare detailed project plans, status reports, and performance measurement reports.
• Mitigate risks and remove project barriers while ensuring quality standards.
• Support internal change management activities and strategic initiatives within NewRocket.

Qualifications

• 8–12 years of business/IT experience, with 5+ years leading technology projects (Agile and Waterfall).
• Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs.
• Strong leadership, facilitation, communication, and stakeholder management skills.
• Experience working in matrixed organizations and managing global teams.
• Strong understanding of ServiceNow domains and platform capabilities (preferred).
• PMP Certification required; Agile/Scrum certifications preferred.
• Bachelor’s degree in business, IT, or related field.

Requirements

• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience.
• PMP Certification required.
• Agile/Scrum certifications preferred.
• ServiceNow Certifications & Accreditations preferred.
• This position may require occasional travel, both domestic and international, as part of the job responsibilities.

Benefits

• NewRocket is committed to a diverse and inclusive workplace.
• We value and celebrate diversity, believing that every employee matters and should be respected and heard.
• We are proud to be an equal opportunity workplace and affirmative action employer.
• For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

Job Tags

Similar Jobs